General Description of Services
The website nature-resort.at offers a range of services in the field of electronic commerce. These include digital features for providing information, facilitating communication, and enabling the electronic processing of bookings, orders, and inquiries.
The range of services includes:
Online Booking of Stays and Package Offers: Guests can book selected rooms, apartments, or chalets directly online.
Online Inquiry for Stays and Additional Services: Stays and package offers can be requested via a structured online inquiry form.
Comprehensive Information on the Resort and Activities: The website provides detailed information about accommodation options, the chalet village concept, wellness, sports and outdoor activities, culinary offerings, and leisure opportunities in the Ötztal region.
Online Purchase of Vouchers: Guests can also purchase vouchers directly online.
Newsletter Subscription: Interested users can subscribe to the newsletter via an online form to receive regular updates on attractive offers, news, and seasonal promotions.
Explanation of the Service
The process is carried out entirely through digital interfaces, particularly via forms and integrated booking and voucher modules. Users can book rooms and offers online, send inquiries, or order vouchers – regardless of time and location.
In doing so, we ensure that all procedures are clearly structured, transparent, and technically designed to be as accessible as possible for individuals with disabilities. Input and selection processes are largely optimized for ease of use, and important information is presented in a clear and comprehensible manner.
Information About the Service Provider
Nature Resort Ötztal Feriendorf und Hotel GmbH
Address: Piburgerstr. 6, 6433 Oetz, Tyrol, Austria
Phone: +43 5252 20248
Email: office@nature-resort.at
Requirements, Status of Compatibility and Realization
The website meets the requirements of the Barrierefreiheitsgesetz partly. The following standards and guidelines, among others, were taken into consideration:
- Harmonized European Standard EN 301 549, Version 3.2.1
- Web Content Accessibility Guidelines (WCAG), Version 2.2, Levels A and AA
This website is largely compatible with assistive technologies. No data is recorded when using accessibility tools, ensuring that your privacy is fully protected at all times. We continuously implement measures to further enhance the accessibility and user experience of our website.
Non-Accessible Content
Some areas of this website are currently only partially accessible. This applies in particular to the following:
Navigation via screen reader: In certain cases, structures or content that are visually clear cannot be programmatically detected or are only partially accessible to screen readers.
Keyboard operation: Some interactive elements cannot be accessed consistently or in a logical order using keyboard navigation.
Semantic structure: In some sections, clear headings or meaningful ARIA roles are missing, which makes orientation with assistive technologies more difficult.
Focus control: The visible focus (e.g. outline or highlight) is missing or too weak on certain interactive elements, making it harder for keyboard users to navigate.
Alternative texts for media: Not all images, icons, or decorative graphics currently have appropriate alternative texts or markup to distinguish relevant from decorative content.
Contrast and visual indicators: Some text-image combinations and buttons do not meet the required contrast ratios. Color-coded cues are not always supplemented with additional visual indicators.
Forms: Some input fields lack properly labeled tags or fail to provide clear error messages when incorrect entries are made.
Older documents: Some legacy documents and content available on this website are not fully accessible. Retrofitting them would involve significant effort and cannot currently be implemented comprehensively for organizational reasons. However, if you require an accessible version of a specific document, please feel free to contact us — we will provide it as quickly as possible upon request.
We are aware of these limitations and are continuously working to improve both the technical and editorial implementation of content to ensure it becomes fully perceivable, operable, and understandable for all users, including those relying on assistive technologies.
Feedback and Contact
This statement was created on June 26 2025 and last updated on August 18 2025.
We are always working to improve the accessibility of our website.
If you encounter any non-accessible content that prevent you from using our website, please contact us:
Email: office@nature-resort.at
In this case, please briefly describe the problem and provide the URL of the website or document concerned. We will check your request and contact you as soon as possible.
Enforcement Procedure
If you are not satisfied with the response from the contact options listed above, you can submit a complaint to the competent complaints office. The competent market surveillance authority is the Bundesamt für Soziales und Behindertenwesen (Sozialministeriumservice).
Hinweisgeber*innenformular Marktüberwachungsbehörde Digitale Barrierefreiheit
If your complaint is justified, the competent authority will propose appropriate measures to remedy the deficiencies identified.